Terms and Conditions of Service

Effective Date: 1 May 2026

IMPORTANT — PLEASE READ CAREFULLY

These Terms and Conditions of Service ("Agreement" or "Terms") constitute a legally binding contract between SHARESHIFT - FZCO, a Freezone Company incorporated under the laws of the Dubai International Economic Zones (DIEZ), Dubai, United Arab Emirates ("ShareShift", "we", "our", or "us"), and the individual or legal entity accessing or using the ShareShift platform and services ("Customer", "you", or "your"). By registering for an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to be bound by this Agreement.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

• "Service" means the ShareShift market intelligence platform, including the web application accessible at app.shareshift.io, all associated APIs, data feeds, reports, analytics, dashboards, and any related software, tools, and documentation made available by ShareShift.

• "Subscription" means the paid access plan selected by the Customer, as described on the ShareShift website or in an applicable Order Form.

• "User" means any individual who accesses the Service on behalf of the Customer under the Customer's account credentials.

• "Content" means all data, reports, insights, metrics, visualisations, intelligence outputs, and other materials made available through the Service.

• "Customer Data" means any data uploaded or submitted by Customer to the Service, if applicable.

• "Confidential Information" means any non-public information disclosed by either party in connection with this Agreement, including but not limited to pricing, product roadmaps, platform data, and technical specifications.

• "Order Form" means any written or electronic order document or online checkout process through which the Customer subscribes to the Service.

• "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, and other proprietary rights worldwide.

2. Eligibility and Account Registration

2.1 Eligibility

The Service is intended solely for business use by legal entities and individuals acting in a professional or commercial capacity. By registering, you represent and warrant that you are at least 18 years of age, have full legal authority to bind yourself or the entity you represent, and are not prohibited by applicable law from using the Service.

2.2 Account Registration

You must submit accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify ShareShift at [email protected] of any unauthorised use of your account. ShareShift shall not be liable for any loss or damage arising from your failure to maintain account security.

2.3 Permitted Users

The Customer may permit Users to access the Service subject to the usage limits of the applicable Subscription. Each set of login credentials is personal and may not be shared between individuals. You are responsible for ensuring all Users comply with these Terms.

3. Subscription, Fees, and Payment

3.1 Subscription Plans

Access to the Service is provided on a subscription basis. Subscription plans, features, and pricing are as set out at shareshift.io or in an applicable Order Form. ShareShift reserves the right to modify its pricing and plans upon 30 days' prior written notice.

3.2 Fees and Invoicing

Subscription fees are due in advance of each billing period (monthly or annually, as selected). All fees are stated exclusive of applicable taxes, including but not limited to VAT, and any applicable taxes shall be added to invoices as required by law.

3.3 Payment Terms

Payment must be made by valid credit card, SEPA bank transfer, or such other methods as ShareShift may make available. In the event of failed or late payment, ShareShift reserves the right to suspend access to the Service after providing 7 days' written notice. Interest may accrue on overdue amounts at the statutory late payment rate applicable under UAE law.

3.4 Refund Policy

Subscription fees are non-refundable except as expressly set out in Section 8 (Service Level Agreement) or where required by applicable law. Free trial periods, if offered, do not give rise to any obligation to subscribe.

4. Licence Grant and Permitted Use

4.1 Licence

Subject to the Customer's compliance with these Terms and payment of applicable fees, ShareShift grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service during the Subscription term solely for the Customer's internal business purposes.

4.2 Restrictions

The Customer shall not, and shall ensure its Users do not:

• Resell, sublicense, rent, lease, or otherwise provide access to the Service to any third party without the prior written consent of ShareShift;

• Reproduce, distribute, publicly display, or create derivative works from the Content, except as required for the Customer's internal business use;

• Use the Service or Content to build or assist in building a competing product or service;

• Reverse engineer, decompile, or disassemble any part of the Service or attempt to derive its source code;

• Scrape, crawl, or use automated means to extract Content from the platform beyond what is facilitated by ShareShift-approved APIs;

• Use the Service in violation of any applicable law or regulation, including competition, data protection, or anti-corruption law;

• Introduce viruses, malicious code, or otherwise interfere with the integrity or security of the Service;

• Use the Service in connection with activities that are unlawful, deceptive, or harmful to third parties.

4.3 Feedback

If the Customer provides ShareShift with feedback, suggestions, or ideas relating to the Service, ShareShift may freely use, incorporate, and build upon such feedback without obligation or restriction.

4.4 Data Use and Distribution Restrictions

The Customer acknowledges that ShareShift's Content, intelligence outputs, data exports, reports, dashboards, and analytics (collectively, "Platform Data") represent a proprietary commercial asset of significant value, developed through substantial investment in data infrastructure, methodology, and analysis. In addition to the restrictions set out in Section 4.2, the Customer shall not, and shall ensure its Users and affiliates do not:

• Redistribute, resell, publish, transmit, or otherwise make Platform Data available to any third party, whether in whole or in part, in raw, processed, summarised, or derivative form, without the prior written consent of ShareShift;

• Include Platform Data, or any material derived from Platform Data, in any external publication, press release, investor report, client deliverable, research paper, marketing material, or public-facing content without the prior written consent of ShareShift. Notwithstanding the foregoing, User may incorporate Platform Data into strictly internal, non-public due diligence reports related to a potential merger or acquisition, provided such reports are subject to the User's highest standard of confidentiality and are not distributed to any third party other than the User's legal and financial advisors who are bound by similar confidentiality obligations.

• Input, upload, feed, or otherwise transfer Platform Data into any third-party software, artificial intelligence or machine learning model, data enrichment pipeline, analytics tool, CRM system, or external database, except where such use is strictly limited to the Customer's own internal business operations and is not accessible to third parties;

• Sub-licence, share, or otherwise grant access to Platform Data to any affiliated entity, subsidiary, parent company, or group company without a separate written agreement with ShareShift authorising such use;

• Export, copy, or systematically extract Platform Data through screen-scraping, automated scripts, bulk download mechanisms, or any method beyond normal platform usage, except via ShareShift-approved APIs within the limits of the Customer's Subscription;

• Use Platform Data to create, train, calibrate, or validate any competing intelligence product, benchmarking service, or data offering intended for internal or external commercial use;

• Retain copies of Platform Data after termination of this Agreement, except to the extent required by applicable law, in which case the Customer shall notify ShareShift of such retention in writing.

The Customer shall implement reasonable technical and organisational controls to prevent unauthorised access to or distribution of Platform Data by its Users, employees, contractors, or other internal parties. Any actual or suspected unauthorised disclosure shall be reported to ShareShift at [email protected] without undue delay and in any event within 48 hours of discovery.

4.5 Consequences of Unauthorised Data Use — Damages

The Customer acknowledges that any breach of Section 4.4 or Section 6.3 (Platform Data Confidentiality) would cause ShareShift immediate, significant, and irreparable commercial harm, including but not limited to loss of competitive advantage, diminution of proprietary data value, loss of existing and prospective customers, and damage to commercial reputation, for which monetary compensation alone may be an inadequate remedy.

Accordingly, in the event of a breach or threatened breach of Section 4.4 or Section 6.3:

• Injunctive and Equitable Relief: ShareShift shall be entitled, without the requirement to post a bond or other security and without the necessity of proving actual loss, to seek immediate injunctive relief, specific performance, or other equitable remedies from any court of competent jurisdiction to prevent or restrain such breach.

• Liquidated Damages: The parties agree that, in addition to any other remedies available, ShareShift shall be entitled to claim liquidated damages of EUR 50,000 per distinct act of unauthorised distribution or disclosure of Platform Data to a third party. The parties acknowledge that this sum represents a genuine and reasonable pre-estimate of the minimum harm likely to be suffered by ShareShift in such circumstances, and not a penalty. ShareShift reserves the right to claim actual damages in excess of this amount where the proven loss exceeds the liquidated sum.

• Audit Right: Where ShareShift has reasonable grounds to suspect a breach of this Section, ShareShift may, upon 5 business days' written notice, require the Customer to permit an independent audit of the Customer's systems and data handling practices solely for the purpose of verifying compliance with this Section. The cost of such audit shall be borne by the Customer if a breach is confirmed.

• Suspension and Termination: ShareShift may immediately suspend or terminate the Customer's access to the Service upon reasonable written notice of a suspected breach of this Section, without prejudice to any other rights or remedies.

The remedies set out in this Section 4.5 are in addition to, and not in lieu of, any other rights and remedies available to ShareShift under this Agreement or applicable law. Pursuit of one remedy shall not preclude pursuit of any other.

For the avoidance of doubt, the liability limitations set out in Section 9.2 of this Agreement do not apply to claims by ShareShift against the Customer arising from a breach of Section 4.4 or Section 6.3. The Customer's liability for such breaches is not subject to any cap and shall be assessed in full by a competent court.

5. Intellectual Property

5.1 ShareShift Ownership

ShareShift and its licensors retain all Intellectual Property Rights in and to the Service, the Content, the platform, and all underlying technology, data pipelines, methodologies, and brand elements. Nothing in this Agreement transfers any ownership rights to the Customer.

5.2 Data Ownership

ShareShift's Content is derived from publicly available technical internet signals. The compilation, processing, analysis, benchmarking, and presentation of this data is proprietary to ShareShift and protected by applicable database and copyright law. The Customer acknowledges that the intelligence outputs provided through the Service represent significant investment and commercial value.

5.3 Customer Data

To the extent the Customer submits any data to the Service, the Customer retains all rights to such Customer Data and grants ShareShift a limited licence to process and use such data solely to provide the Service.

6. Confidentiality

6.1 Mutual Obligations

Each party agrees to keep the other party's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent. Each party shall use the other's Confidential Information only as necessary to perform its obligations or exercise its rights under this Agreement, applying at least the same degree of care it applies to its own confidential information, but in no case less than reasonable care.

6.2 Exceptions

The obligations in this Section do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is lawfully received from a third party without restriction; or (d) must be disclosed by law or regulatory requirement, provided the disclosing party is given prompt notice to seek a protective order.

6.3 Platform Data Confidentiality

The Customer acknowledges that Content accessed through the platform is provided for the Customer's internal business use only and constitutes Confidential Information of ShareShift. The Customer shall not share, distribute, or publish specific data outputs or reports from the platform with third parties without prior written consent from ShareShift, except for bona fide internal reporting purposes.

7. Data Protection and Privacy

7.1 General

Although SHARESHIFT - FZCO is incorporated in the United Arab Emirates, it offers services to customers in the European Union and European Economic Area and processes personal data of EU/EEA data subjects. Accordingly, SHARESHIFT - FZCO is subject to the General Data Protection Regulation (EU) 2016/679 (GDPR) by virtue of Article 3(2) GDPR (extra-territorial scope). SHARESHIFT - FZCO has designated a EU representative for GDPR purposes, details of whom are available at shareshift.io/legal/privacy.

ShareShift operates in full compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable national data protection laws. ShareShift's Privacy Policy, available at shareshift.io/legal/privacy, is incorporated into this Agreement by reference.

7.2 Personal Data of Users

ShareShift processes personal data of individual Users (such as name and email address) in its capacity as data controller, for the purposes of providing and administering the Service. This processing is governed by ShareShift's Privacy Policy.

7.3 No PII in Platform Data

ShareShift's platform data and Content are derived exclusively from publicly available technical signals (DNS, HTTP, TLS). ShareShift does not scrape, collect, or process personally identifiable information (PII) in generating its market intelligence outputs. ShareShift's data collection methodology is fully described in its publicly available Methodology documentation.

7.4 Data Processing Agreement

Where the Customer is a data controller and engages ShareShift to process personal data on its behalf, the parties shall enter into a Data Processing Agreement ("DPA") in accordance with Article 28 of the GDPR. ShareShift's standard DPA is available upon request.

8. Service Level Agreement (SLA)

8.1 Availability Commitment

ShareShift shall use commercially reasonable, best-effort endeavours to make the Service available 99.5% of the time in any given calendar month, excluding Scheduled Maintenance and Excused Downtime ("Uptime Target"). This is a best-intention commitment and does not constitute a guarantee of uninterrupted service.

8.2 Definitions

• "Uptime" means the percentage of minutes in a calendar month during which the Service is available and accessible to the Customer, excluding Scheduled Maintenance and Excused Downtime.

• "Downtime" means a period of 30 consecutive minutes or more during which the Service is materially unavailable to the Customer and is not attributable to Excused Downtime.

• "Scheduled Maintenance" means planned maintenance periods of which ShareShift has given the Customer at least 48 hours' prior notice. ShareShift endeavours to schedule maintenance outside peak business hours (Monday–Friday, 08:00–18:00 CET).

• "Excused Downtime" includes: (i) force majeure events; (ii) failures caused by third-party infrastructure or internet service providers outside ShareShift's reasonable control; (iii) Customer's acts or omissions; (iv) denial of service attacks or other security incidents; (v) actions taken at the request of governmental or regulatory bodies.

8.3 Service Credits

In the event that monthly Uptime falls below the Uptime Target, the Customer's sole and exclusive remedy shall be a Service Credit applied to future subscription invoices, as follows:

Service Credits are calculated based on the pro-rated monthly subscription fee for the affected period and are subject to the caps set out above.

8.4 Maximum Reimbursement

In no event shall the total Service Credits granted to any Customer in a given 12-month period exceed the equivalent of three (3) months of the applicable Subscription fee. Service Credits are the Customer's sole and exclusive remedy for service unavailability and shall not be converted to cash, refunds, or other compensation.

8.5 Credit Request Process

To claim a Service Credit, the Customer must submit a written request to [email protected] within 30 calendar days of the end of the affected month, including the dates and times of Downtime. ShareShift shall review the claim in good faith and notify the Customer of its determination within 15 business days. ShareShift's records and monitoring data shall be the authoritative source for Uptime calculations.

8.6 Exclusions

Service Credits shall not apply where the Customer is in arrears with payment, is in material breach of this Agreement, or where the service interruption was caused by the Customer's actions or third-party services not within ShareShift's direct control.

9. Disclaimer of Warranties and Limitation of Liability

9.1 Disclaimer

THE SERVICE AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SHARESHIFT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT. SHARESHIFT DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT ALL DEFECTS WILL BE CORRECTED.

The Content is provided for informational and analytical purposes only and does not constitute financial, investment, legal, or commercial advice. The Customer is solely responsible for any decisions made in reliance on the Content.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL SHARESHIFT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;

• SHARESHIFT'S TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY THE CUSTOMER TO SHARESHIFT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) EUR 1,000.

Notwithstanding the foregoing, the liability cap set out in this Section 9.2 shall NOT apply to, and shall not limit ShareShift's ability to recover damages or other remedies in connection with: (i) any breach by the Customer of Section 4.4 (Data Use and Distribution Restrictions) or Section 6.3 (Platform Data Confidentiality); (ii) the Customer's wilful misconduct or fraud; or (iii) any liability that cannot be excluded or limited under applicable mandatory law. In respect of claims under (i), the Customer's liability shall be unlimited and assessed in full by a competent court, including any liquidated damages claimed pursuant to Section 4.5.

9.3 Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

9.4 Consumer Rights

Nothing in this Agreement shall limit or exclude any liability that cannot be limited or excluded under applicable mandatory law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

10. Indemnification

The Customer shall indemnify, defend, and hold harmless ShareShift and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Customer's or its Users' use of the Service in breach of this Agreement; (b) any violation of applicable law by the Customer; or (c) any third-party claim arising from the Customer's use of the Content.

11. Term and Termination

11.1 Term

This Agreement commences on the date the Customer accepts these Terms or first accesses the Service, and continues for the duration of the Subscription period, unless earlier terminated in accordance with this Section.

11.2 Termination for Convenience

Either party may terminate this Agreement at the end of the then-current Subscription period by providing written notice at least 30 days prior to renewal. For monthly Subscriptions, notice must be provided at least 7 days prior to the next billing date. ShareShift may discontinue the Service in its entirety upon 90 days' prior written notice.

11.3 Termination for Cause

Either party may terminate this Agreement with immediate effect upon written notice if: (a) the other party materially breaches this Agreement and fails to cure such breach within 30 days of written notice; (b) the other party becomes insolvent, enters administration, or is the subject of bankruptcy proceedings; or (c) the other party engages in fraudulent or illegal conduct.

11.4 Effect of Termination

Upon termination, the Customer's access to the Service shall cease immediately. ShareShift shall have no obligation to retain or return any Customer Data. Sections 4.4, 4.5, 5, 6, 9, 10, 11.4, 12, and 13 shall survive termination of this Agreement.

12. Acceptable Use Policy

The Customer shall not use the Service:

• In any manner that violates applicable laws or regulations, including but not limited to competition law, sanctions regulations, anti-money laundering laws, or data protection legislation;

• To engage in market manipulation, insider dealing, or any other conduct prohibited under financial services regulation;

• To harass, defame, or harm any individual or business;

• To transmit unsolicited commercial communications or spam;

• To interfere with or disrupt the Service or servers or networks connected to the Service.

ShareShift reserves the right to suspend or terminate access to the Service if it reasonably believes the Customer is in breach of this Acceptable Use Policy, without prior notice where immediate action is required to protect the integrity or security of the Service.

13. General Provisions

13.1 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Dubai International Economic Zones (DIEZ), Dubai, UAE. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of IFZA Properties, Dubai Silicon Oasis, Dubai, UAE, except where mandatory consumer protection law requires otherwise.

13.2 Entire Agreement

This Agreement, together with any applicable Order Form, the Privacy Policy, and the DPA, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, or understandings.

13.3 Amendments

ShareShift reserves the right to modify these Terms at any time. Material changes will be communicated to the Customer by email or via prominent notice on the platform at least 30 days prior to taking effect. Continued use of the Service after such notice constitutes acceptance of the revised Terms.

13.4 Assignment

The Customer may not assign or transfer any rights or obligations under this Agreement without the prior written consent of ShareShift. ShareShift may freely assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.

13.5 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13.6 Waiver

No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

13.7 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, governmental actions, pandemics, or failure of third-party internet infrastructure.

13.8 Notices

All formal notices under this Agreement shall be sent in writing to: SHARESHIFT - FZCO, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE, or by email to [email protected] with confirmed receipt.

13.9 Language

This Agreement is drafted in English. In the event of any translation, the English version shall prevail.

14. Contact Information

For questions about these Terms, please contact:

SHARESHIFT - FZCO

Email: [email protected]

Website: https://shareshift.io

Last updated: 1 May 2026